Computer Information and Graphics Technology
A cognitive systems engineering design approach to improve the usability of electronic order forms for medical consultation
To our knowledge, these are the first published investigations that assess, via user testing, the impact of clinicians' and human factors engineers' design recommendations for electronic medical consultation orders. We integrated, implemented, and evaluated recommendations that are applicable to both new and redesigned order templates. Our results provide experimental evidence demonstrating significant usability improvements with the prototype, which offer insights on enhancing clinicians' experiences and interactions with electronic consultation ordering.